Student Testimonials

My name is Keri and I signed up for the Office Skills Classroom with Dawn after I had gone on unemployment in September of 2023. I have worked with my students in a classroom setting for quite a few years with the school district and then in a child care center. I was wanting to look into a new career field, just seeing what was out there. When I came across the OFFICE SKILLS CLASSROOM and purchased the online class I was excited to learn about a whole different career!☺️I LOOOVE THIS CLASS!!
Dawn was always there for me if I had any questions or concerns. Her feedback was always there in a Positive way and really “broke” things down with her explanations. The course is not fast-paced which is what I needed. Enough time is given to be able to get all of your work and quizzes done in a timely manner. You just have to make sure that you self pace yourself and not get behind. I give this course
👍👍”
Keri, Spokane Washington

Thank you so much Dawn! You have been an amazing teacher. I really appreciate all of the feedback and understanding.” Ambreal Williams.

I enjoyed the online courses, they were very informative and I was able to move at my pace, which was great.” Velvette Baker

“I have really enjoyed your course. It has taught me a lot of useful tips from good phone etiquette to handling customers. I will be taking more classes from you in the future”.Kylie Dixon

I am grateful I was able to find this online course. It was such a refresher for my staff and myself. Although we have been in the same practice for over 10 years, we were forgetting some of the basics in how to give out better customer service. And this online course was perfect for us!” Norma Dominguez

“I have truly enjoyed this online course. It taught me a lot about how to take messages the correct way, how to handle angry customers, the different body language that people give off, the way that you answer the phone for a potential client will tell if they want to do business with your company or not. Dawn, you made this course fun and enjoyable. The material was easy to follow, and it gave real life situations on how to handle individuals. You are a great Instructor. I will definitely go back and review all of the different topics covered.” Leticia Carter

“I enjoyed taking the General Receptionist Online Course. It provided me with a lot of useful information. The part that I learnt from the most talked about irate customers and how to handle them. Before reading up on that section I was always a bit unsure on how to deal with such clients and how to best assuage them, especially since not everything worked for each and everyone of them. Ms Bieser is an excellent teacher, responded promptly to any concerns I had and provided valuable feedback on all my homework. Thank you,” Tanja Radinovich

“I really enjoyed the course and thought it contained a lot of valuable information.” Lisa McPeek.

 I’ve enjoyed the class greatly! Rhaven Walker

For questions about Office Skills Training courses, contact dbieser@officeskills.org