Post Tagged with: "customer service skills"
-
6 Tips to Properly Answering the Telephone
Having basic phone skills such as answering the phone in a professional manner and greeting the customer is important, but knowing how to speak properly, listen to your customers, express […]
-
8 Steps to Deal with Tricky Customer Calls
Reprinted with permission of Matt Jones of Search Laboratory on behalf on TollFreeForwarding.com If you’ve ever worked in a customer facing role, you’ll know it’s not all plain sailing. No matter […]