Post Tagged with: "customer service skills"

• April 18, 2017 / Customer Service, Phone Skills

  6 Tips to Properly Answering the Telephone

  Having basic phone skills such as answering the phone in a professional manner and greeting the customer is important,  but knowing how to speak properly, listen to your customers, express […]

   
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• October 28, 2016 / Customer Service, Phone Skills

  8 Steps to Deal with Tricky Customer Calls

  Reprinted with permission of Matt Jones of Search Laboratory on behalf on TollFreeForwarding.com If you’ve ever worked in a customer facing role, you’ll know it’s not all plain sailing. No matter […]

   
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