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Prepare yourself for the 21st century by learning valuable office skills that will prepare you for the skills needed for entry level and advanced positions in business.

Office Skills Training
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Office Skills Training
Office Skills Classes
Phone Skills Training
- Telephone Etiquette Training
- Telephone Etiquette Tips
Virtual Assistance
For Kids
Job Search Skills
Blog
About

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Receptionist Practical Skills Course
General Receptionist Course
Administrative Assistant Online Course
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Instructor/Owner

Dawn has been teaching office skills for over two decades, both in the classroom and on her website, officeskills.org. She enjoys using her skills in education and technology to help individuals improve their effectiveness and efficiency and gain new skills. She looks forward to seeing you in the online classroom.

Administrative Office Professional Online Course

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Post Tagged with: "customer calls"

October 28, 2016 / Customer Service, Phone Skills

8 Steps to Deal with Tricky Customer Calls

Reprinted with permission of Matt Jones of Search Laboratory on behalf on TollFreeForwarding.com If you’ve ever worked in a customer facing role, you’ll know it’s not all plain sailing. No matter […]

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How to Create a Resume in Word using Tables

Using Tables in your Document Tables are a convenient way to display data in a columnar format and can also be used for a variety of projects including creating flyers, […]

How to Format a Simple Business Report
How to Format a Business Letter

OfficeSkills.org

Email: dbieser@officeskills.org

Phone: 530-227-0592

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Resources

Basic Office Skills Curriculum
Office Procedures
Customer Service Representative Job Description
Administrative Assistant Job Description
Administrative Assistant Course Curriculum
Receptionist Job Description
Virtual Assistant Job Description
Medical Office Skills
Office Specialist
Free OpenOffice Tutorials
Microsoft Office Tutorials

Our Mission

The mission of officeskills.org is to deliver practical, affordable, online office skills training through high quality content and state of the learning management systems so all individuals willing to learn can master the skills necessary to work in the ever changing office of the 21st Century.

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Instructor/Owner

Free Resources

Post Tagged with: "customer calls"

8 Steps to Deal with Tricky Customer Calls

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Popular Tutorials

How to Create a Resume in Word using Tables

How to Format a Simple Business Report

How to Format a Business Letter