This receptionist online course will help you obtain the basic office skills and soft skills necessary to perform professionally and efficiently the daily duties required of a receptionist.
Receptionist Practical Skills Bundle for $195.00
Next Course Begins March 18th, 2024
Your Course URLs and login details will be emailed you upon payment via PayPal
Learn valuable skills in demand in today’s modern Office. The objective of this Receptionist online course is to provide professional development classes to students who wish to learn office skills online in a non traditional online classroom where they can gain professional development skills needed to explore the fast-growing world of computer technology in the modern office.
The Receptionist Online Course prepares students with the practical office skills, computer skills and soft skills needed to enter the business world of the 21st Century. These receptionist courses will help students discover and master the essentials of managerial and staff support including general receptionist soft skills, keyboarding, essential telephone etiquette skills and creating business documents using Microsoft word. This bundled course is offered in the Office Skills Collaborative Online Classroom. Join at any time and work at your own pace. You will have up to six months to complete the program.
What is a Receptionist?
A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. Their interpersonal skills, telephone etiquette and communication skills are extremely important in greeting clients, responding to inquiries and representing the company. A High school diploma or equivalent is usually required. Basic computer skills including keyboarding, microsoft word and good telephone etiquette skills are desirable.
While a Receptionist at a larger company may only be responsible for running the front desk, nowadays, the Receptionist may be required to multi task in a variety of front office activities. While there are many different types of receptionists, they all have the same general responsibilities as well as the responsibilities tied to the industry they work in. Duties can vary but generally all Receptionists do the following
- Greet and welcome visitors and guide them to their specific destinations and act as an efficient and gracious host to all visitors
- Answer the telephone and take messages
- Keep the reception area clean and well maintained
- Send and Receive Faxes
- Maintain the Conference Schedule
- Receive mail and distribute mail
- General Filing
In addition, the Receptionist may do some or all of the following:
- General clerical work
- General admin work
- Ordering supplies
- Monitoring reviews on social media platforms (Yelp, Google reviews, Facebook)
- Carry out opening and closing duties
- Carry out some personal assistant responsibilities, special projects, and other tasks as they arise
- Act as first line security for a business
- Receiving and preparing packages for FEDEX and UPS.
According to the latest statistics from BLS.Gov, employment of receptionists is projected to grow 4 percent from 2019 to 2029, about as fast as the average for all occupations.. They state that overall job prospects should be good, especially in healthcare industries. Many job openings will stem from the need to replace workers who leave the occupation..
Receptionists are employed in nearly every industry and are often the face of the company. Receptionists can be employed both full and part time and about 1 in 3 work part time according to bls.gov.
Receptionist Online Course Requirements
- You will need Microsoft Office 30 Day Free Trials are available at the following link: Microsoft Office Free Trials. Please note: Depending on the course(s) you are enrolled in, this may not be long enough to complete your course.
- Adobe Flash Player so you can view the Video Lessons. You can download the latest version at the following link: Adobe Flash Player.
- Adobe Reader to view the pdf presentation files is available at the following link: Adobe Reader Download
Upon successful completion of this course, students should be able to:
- Understand what is a Receptionist and their day to day responsibilities
- Learn the most common duties of the Receptionist and the best way to handle them
- Understand the importance of attitude and personal appearance of the Receptionist
- Gain effective listening skills
- Gain communication skills and how to deal with difficult people
- Master Keyboarding at 40 words per minute using the Alphabetic and Common Symbol keys on the QUERTY keyboard with the Edutyping Software program.
- Understand the Microsoft Word Program Working Environment and be able to create, save, format, edit, view and print a variety of documents including letters, memos and reports.
- Master Basic Telephone Skills including how to answer the telephone professionally and enthusiastically, how to transfer calls effectively without annoying customers, how to appropriately use the customer’s name during the call and how to take messages professionally and accurately. Students will also learn the best way to place a customer on hold, transfer the caller to another person, deal with multiple callers and how to end the call in a positive manner.
- Learn how to manage angry customers.
Self-Paced Open Entry/Open Exit – Join Anytime
Perfect for students who want to learn both the practical and soft skills necessary to become a Receptionist. You can join the courses at any time and begin learning right away.