The General Receptionist Skills Online Course will help you obtain the basic office skills and soft skills necessary to perform professionally and efficiently the daily duties required of a receptionist.  The objective of this program is to provide professional development classes to students who wish to learn office skills online in a non traditional online classroom where they can gain professional development skills needed to explore the fast-growing world of computer technology in the modern office.

General Duties:

Customer Service SkillsA receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone.  Their interpersonal skills, telephone etiquette and communication skills are extremely important in greeting clients, responding to inquiries and representing the company. A High school diploma or equivalent is usually required.

 

COURSE OBJECTIVES

This course includes 6 weekly lessons and focuses on the most important skills for the General Receptionist. Upon successful completion of this course, students should be able to:

  • Understand what is a Receptionist and their day to day responsibilities
  • Learn the most common duties of the Receptionist and the best way to handle them
  • Understand the importance of attitude and personal appearance of the Receptionist
  • Gain effective listening skills
  • Gain communication skills and how to deal with difficult people
  • Master Basic Telephone Skills including how to answer the telephone professionally and enthusiastically, how to transfer calls effectively without annoying customers, how to appropriately use the customer’s name during the call and how to take messages professionally and accurately. Students will also learn the best way to place a customer on hold, transfer the caller to another person, deal with multiple callers and how to end the call in a positive manner.

For more information and to register for the course, visit the course page here https://officeskills.org/general-receptionist.html.

 

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