Learn how to improve your office skills by taking some professional development courses on officeskills.org. Administrative Professionals are now taking on more responsibility than at any other time in history so it’s become more and more important to stay abreast of changing industry trends and being on top of your professional development. Maybe you’re already experienced at the technical (hard) office skills required to do your job such as typing, word processing and spreadsheets but need to improve your interpersonal (soft) skills that will help you perform better in your office-related position, or maybe you just need to improve your phone skills. Whatever skills you need to develop or improve upon, officeskills.org has some great classes to help you on your way. The following courses are now being offered on OfficeSkills.org that you may find of interest.
Professional Telephone Etiquette.
This Telephone Etiquette e-learning course teaches students the importance of telephone etiquette and the role it plays in creating a favorable impression on customers. Students learn the most basic, but most important time tested techniques in handling phone calls. Students also learn how to manage a call from beginning to end, including how to professionally greet the customer, how to build rapport, express empathy when needed and how to show appreciation and professionally end the call. Taking messages and using voicemail is also explored. To review the telephone etiquette curriculum and to register for the course, visit the Professional Telephone Etiquette Course enrollment page.
Receptionist Online Course
The Receptionist Online Course will help you obtain the basic office skills and soft skills necessary to perform professionally and efficiently the daily duties required of a general receptionist. This course includes 8 weekly lessons and focuses on the most important skills for the General Receptionist including understanding what is a Receptionist and their day to day responsibilities, the importance of attitude and personal appearance, how to gain effective listening and communication skills and how to deal with difficult people. This course also teaches basic telephone skills required of a receptionist including how to answer the telephone professionally and enthusiastically, how to transfer calls effectively without annoying customers and how to appropriately use the customer’s name during the call. Students will also learn the best way to place a customer on hold, transfer the caller to another person, deal with multiple callers and how to end the call in a positive manner. To review the Receptionist Online Course curriculum and to register for the course, visit the Receptionist Online Course enrollment page.
Soft Skills Training for the Administrative Professional
The goal of this soft skills training course is to teach you the essential soft skills required of an administrative professional in business that will enhance your personal interactions and lead to greater job satisfaction and performance. Identified as essential employability skills, soft skills, also called personal qualities or people skills, are highly desired by employees in today’s workplace. These skills will not only help you find a job, but when gained, will help you perform better in the workplace.
This course includes 8 weekly lessons and focuses on the most important soft skills for the administrative office professional including understanding the importance of empathy and how to act with professionalism, ethics in the workplace, how to maintain a positive attitude, essential communication skills and the importance of why you should listen. Students also learn the five steps to problem solving using critical thinking skills and recognizing the importance of time management. Understanding the importance of teamwork and how to become a team player is also explored as well as ways to cope with change and how to become more adaptable and flexible at work. To review the Soft Skills Training Course curriculum and to register for the course, visit the Soft Skills Training Course enrollment page.
Beginning Online Keyboarding Course
This self-paced beginning online keyboarding course is for you if you want to learn touch-typing or improve your existing typing skills. You’ll use the EduTyping program, a typing tutorial designed for personal computers using Windows, Mac, and Linux systems, to learn how to touch-type. Students who successfully complete this course will learn how to touch-type quickly and efficiently on a QWERTY keyboard. To review the Keyboarding Online Course curriculum and to register for the course, visit the Keyboarding Online Course enrollment page.
Office Skills – Creating Professional Business Documents with Word
This course teaches you how to create professional looking business documents using the latest version of Word. It covers beginning-level skills, and is ideal for Office Assistants, Receptionists, Administrative Assistants, Virtual Assistants or the beginning user who wants to become well versed in Word. Topics introduced include a complete overview of the Word interface, mail merge, how to create letters, memos, reports and flyers using Tables. The Ribbon interface, working with character and paragraph formatting, printing, using proofreading tools, creating bulleted and numbered lists, and tables will all be explored. Includes the Creating Business Documents with Word E-book. To review the Creating Business Documents with Word curriculum and to register for the course, visit the Creating Business Documents Word Course enrollment page.
All courses are hosted in the Office Skills Collaborative Online Classroom which is a fun and interactive way to learn Office Skills. Get the benefit of learning online while being in a classroom environment with an instructor, other students, discussion forums, lectures, presentations and video demonstrations. With the exception of the telephone etiquette e-learning module, all courses are $49.99 and are real classes, not just video tutorials. All classes will include hands-on practice exercises, skill builders and assignments you can upload to receive feedback from your instructor. Learn at your own pace and when it is convenient for you with our Anytime, Anywhere policy. Sign up for any of the above office skills courses here.
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