Ending the call is just as important as the initial caller greeting as this is your last opportunity to make sure the caller is completely satisfied with the service they received and that they hang up with a positive impression of your company.
It’s important to thank the caller for calling and provide a brief summary of the outcome of the conversation. Here are some tips on how to end the call professionally:
- Thank the caller for calling and summarize what you did for the customer.
Example: “Thank-you for calling. Your order for overnight delivery has been placed and you can expect it to be delivered within the next 24 hours.”
- Let the caller know you appreciate their business.
Example: “Thank-you for calling. We very much appreciate your order and it has been a pleasure doing business with you.”
- Offer to help in the future by letting the customer know how to contact you or your company.
Example: If you find you need additional assistance, please call us back at 800-333-1212.
- Say Goodbye but always Let the caller hang up first.
Example: “Goodbye Mr. Rogers. Thank-you for calling.”
For more details, visit our blog post on Ending the Call Professionally.