Upon completion of a course of study in Office Skills, students following the office skills curriculum should be able to:

Know Basic Windows Skills

  • Operate a computer and gain Keyboarding Skills
  • Turn on and off the computer properly and run a computer applications program
  • Use the keyboard and mouse
  • Parts of the Windows desktop
  • Use the the mouse; move and resize windows
  • Basic document creation
  • View files, work with files, customize window
  • Understand parts of the computer.
  • Understand Alphabetizing/Filing

Demonstrate mastery of the keyboard.

  • This comprehensive course focuses on learning the QWERTY keyboard thoroughly to prepare you for more advanced skill building techniques. Once you master the basic skills, you’ll become faster and more confident at typing. View Syllabus.

Use MS Office Applications

Office Skills Curriculum
  • Creating Professional Documents with Word. This course teaches you how to create professional looking business documents using the latest version of Office 365 Word. Topics introduced include a complete overview of the Word interface, how to create letters, memos, reports and flyers using Tables. The Ribbon interface, working with character and paragraph formatting, printing, using proofreading tools, creating bulleted and numbered lists, and tables will all be explored. View Syllabus >>
  • Creating presentations using PowerPoint. Topics introduced include beginning-level skills, and is ideal for the newer computer user who wants to become well versed in PowerPoint. Topics introduced include the Ribbon interface, document themes, bulleted lists, outlines, formatting text, printing presentations, transitions, clip art and graphics, charts, slide show delivery, and more.
  • Beginning Spreadsheets using Microsoft Excel. Topics introduced include beginning-level skills, and is ideal for the newer computer user who wants to become well versed in Excel. Topics introduced include the Ribbon interface; entering and editing data; selecting cells and ranges; printing worksheets; creating formulas and functions; formatting cell contents; inserting and deleting columns, rows, and cells; charts; and more. 

Know Professional Telephone Etiquette

  • This e-learning course teaches students the importance of telephone etiquette and the role it plays in creating a favorable impression on customers. Students learn the most basic, but most important time tested techniques in handling phone calls.  Students also learn how to manage a call from beginning to end, including how to professionally greet the customer, how to build rapport, express empathy when needed and how to show appreciation and professionally end the call.  Taking messages and using voicemail is also explored. View Syllabus.

Job Outlook

According to bls.gov, the overall Office and Administrative Support Occupations profile  is projected to decline 4 percent from 2021 to 2031, resulting in a decrease of about 880,800 jobs over the decade. Technology is expected to substitute or supplant some functions that workers in office and administrative support occupations do. Despite projected employment declines, however, openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.  

Employment growth of 8% is projected for medical secretaries, primarily due to the growth of the healthcare industry. For example, baby boomers will require more medical services as they age. Medical secretaries will be needed to handle administrative tasks related to billing and insurance processing of Medicare and other claims.   Secretaries and administrative assistants held about 2,075,600 jobs in 2021.

There are thirteen different occupations in the Office and Administration Cluster of careers all requiring slightly different levels of office skills and some of these professions are in more demand than others. If you’re thinking of starting a new career in the area of Office and Administration in 2020/2021, you may wish to explore the occupations that are currently in the most demand visit our Office Skills Classes page.


The median annual wage for office and administrative support occupations was $38,050 in May 2021, below the median for all occupations of $45,760. 

Source:  Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Secretaries and Administrative Assistants,
at https://www.bls.gov/ooh/office-and-administrative-support/secretaries-and-administrative-assistants.htm (visited January 06, 2023).