Phone Skills

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  June 26, 2025 / Blog, Customer Service, Phone Skills

  Beyond “Please Hold”: Mastering Effective Hold Techniques and Customer Communication

  For office professionals and customer-facing teams, placing a caller on hold is often necessary, but how it’s done can make or break the customer experience. While “please hold” is a […]

   
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  May 15, 2025 / Blog, Customer Service, Phone Skills

  De-Escalation Techniques

  Managing Angry Or Upset Customers Over The Phone  For many office professionals, handling phone calls is part of the daily routine. But when those calls involve angry or upset customers, […]

   
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  April 30, 2024 / Blog, Customer Service, Phone Skills

  Nine Telephone Etiquette Tips for Using your Best Voice

  When talking over the phone, you’re unable to rely on the nonverbal expressions that are so important in face to face conversations such as facial expressions, body language, use of […]

   
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  October 12, 2023 / Blog, Customer Service, Phone Skills, Soft Skills

  9 Tips to Improve your Active Listening Skills

  Why Should You Listen? Having good active listening skills is one of the most important soft skills that you can possess in business as companies love to hire employees who […]

   
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• October 5, 2023

  6 Tips to Properly Answering the Telephone