Phone Skills Training E-Learning Courses

Price: 24.25 Per Participant (Single Module

or $112.50 (all 6 Modules)

Get a 10% discount with promo code OFFICESKILLS10

OfficeSkills.org has partnered with Phone Skills Trainer™ to offer you a broad range of programs and resources that will dramatically improve the way your organization communicates with customers – all designed to drive higher revenue, lower customer turnover and increase the job satisfaction of your customer contact team members.
The core training resource consists of a 6-module Phone Skills Trainer™ Library, a powerful collection of highly effective training materials available as e-learning courseware or DvD video training.

This makes it easy for you to deliver effective training while minimizing worker disruption and “down time.” Learning that fits. Learning that works. Learning that lasts. ©2007, Frontline Learning LLC

As you know, the customer experience your team creates via the telephone has a profound impact on a customer's perception of your business - positive AND negative! Delivering the best telephone experience possible is one of the easiest ways to make your customers happy.

Good customer service is at the core of any successful organization. Without it, all of the money spent on marketing and advertising to gain new customers may be wasted if they go away unhappy, or worse, do not return or do not pass along positive word-of-mouth. Good customer service can turn a first-time buyer into a loyal repeat customer.

Effective communication over the phone is essential for any organization today that relies on customer service to grow or retain its customer base. Most customer service representatives have basic phone operating skills in areas such as answering the phone in a professional manner and greeting the customer. However, many customer service teams lack the crucial etiquette and speaking and listening skills that set apart profitable and professional organizations.

The Phone Skills Trainer™ modules provide a comprehensive resource to help you easily and cost-effectively train a single telephone representative or thousands. Modules address the following skill categories:

This program is divided into 6 learning modules which can be purchased separately or as a complete library. E-learning pricing is “per participant” while DvDs may be used for multiple participants. For more than 100 participants, contact Frontline Learning for volume pricing.

E-learning modules are priced per participant

• 24.25 per participant, for any of the 6 individual e-learning modules. Get a 10% discount with your Office Skills Discount Code OFFICESKILLS10

• $112.50 per participant, for the complete library of 6 e-learning module. Get a 10% discount with your Office Skills Discount Code OFFICESKILLS10

Essential Telephone Etiquette - 24.25
5 Daily Lessons

An e-learning course featuring the Essential Telephone Etiquette module delivered in 5 daily lessons. This course module includes 5 daily lessons and focuses on the most important and fundamental telephone skills for every service professional.

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Energy and Stamina - 24.25
5 Daily Lessons

An e-learning course featuring the Energy and Stamina module delivered in 5 daily lessons. This program focuses on helping service professionals develop the habits and attitudes needed to maximize energy and boost productivity.

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Positive and Productive Language - 24.25
5 Daily Lessons

An e-learning course featuring the Positive and Productive Language module. The 5 daily lessons focus on helping customer service professionals improve the quality of their communication with customers, specifically the words and phrases they use along with their customer-friendly tone of voice.

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Service Oriented Attitude - 24.25
10 Daily Lessons

An e-learning course featuring the Service Oriented Attitude module, a course that includes 10 daily lessons focusing on helping service professionals develop true passion and enthusiasm for helping customers.

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Solving Problems - 24.25
5 Daily Lessons

A E-Learning course featuring the Solving Problems module delivered in 5 daily lessons. This course module includes 5 daily lessons that help service professionals work with customers to solve problems, from simple to complex

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Handling Complaints - 24.25
5 Daily Lessons

An e-learning course featuring the Handling Complaints module delivered in 5 daily lessons. This course module includes 5 daily lessons that help service professionals deal with complaining or dissatisfied customers.

Course Syllabus | Watch a preview and Order Online Now

Request a free preview of the entire Phone Skills Trainer core library of 6 module