Price: 24.25 Per Participant or
$112.50 (all 6 Modules)
Get a 10% discount with promo code OFFICESKILLS10
- The Solving Problems module focuses on helping CSRs work with customers to solve problems, from simple to complex. This includes:
Solving simple problems quickly.
- Using a process to solve more complex problems.
- Clarifying customer expectations for fixing the problem.
- Developing out-of-the-box creative solutions.
- The power of customized solutions to help the customer feel they are really being taken care of.
- Ensuring that solutions work for the customer AND the company.
- Knowing when a problem cannot be solved - and how to explain this to the customer.
This module is divided into 5 daily lessons. The structure of this course helps you avoid many of the most common training errors for telephone customer service representatives
Each lesson is 15-25 minutes in length and presents many "how to" examples of each skill. The pace is fast enough to keep the learner engaged, and the content is practical, so at the end of each daily lesson new practices have been introduced that can be applied on the job immediately.
The daily lessons also reinforce skills introduced during previous lessons, so by the time an individual has completed the entire module, he or she has had repeated exposure to the most critical skills, many examples of the skills in action, and many opportunities to apply these skills on the job.
Train today - see results tomorrow! Here are your options.
Ready to Order. Please note: All orders for the Phone Skills Trainer modules must be placed on the Frontline Learning website. When you place your order on the.Frontline Learning website, you can receive the 10% discount by using the promo code: OFFICESKILLS10.
- All Phone Skills Trainer Courses
- Essential Telephone Etiquette
- Positive and Productive Language
- Energy and Stamina
- Service Oriented Attitude
- Handling Complaints
- Solving Problems