$24.25 Per E-Learning Course Module
(Also Available in DVD Format)
Your Course URL and login details will be emailed you upon payment via PayPal
The Positive and Productive Language course focuses on helping customer service professionals improve the quality of their communication with customers, specifically the words and phrases they use along with their customer-friendly tone of voice.
The Positive and Productive Language module focuses on helping CSRs improve the quality of their communication with customers, including:
Each lesson is 15-25 minutes in length and presents many "how to" examples of each skill. The pace is fast enough to keep the learner engaged, and the content is practical, so at the end of each daily lesson new practices have been introduced that can be applied on the job immediately.
The daily lessons also reinforce skills introduced during previous lessons, so by the time an individual has completed the entire course module, he or she has had repeated exposure to the most critical skills, many examples of the skills in action, and many opportunities to apply these skills on the job.
For questions about the Phone Skills Training courses or to request a free preview, contact firstname.lastname@example.org