Positive and Productive Language

Price: 24.25 Per Participant or

$112.50 (all 6 Modules)

Get a 10% discount with promo code OFFICESKILLS10

Watch a preview of the Positive and Productive Language Course Online

Course Description

The Positive and Productive Language module focuses on helping customer service professionals improve the quality of their communication with customers, specifically the words and phrases they use along with their customer-friendly tone of voice.

The Positive and Productive Language module focuses on helping CSRs improve the quality of their communication with customers, including:

• The importance of vocal qualities.
• How to project a warm, customer-friendly tone on every call.
• The importance of smiling during phone calls with customers.
• How to handle common words and phrases ("red flags") that frustrate customers.
• How and when to apologize to a customer.
• Taking responsibility for the call.
• Using specific words and phrases that let the customers know you truly want to help them.
• Getting feedback from co-workers for continuous improvement.

Each lesson is 15-25 minutes in length and presents many "how to" examples of each skill. The pace is fast enough to keep the learner engaged, and the content is practical, so at the end of each daily lesson new practices have been introduced that can be applied on the job immediately.

The daily lessons also reinforce skills introduced during previous lessons, so by the time an individual has completed the entire course module, he or she has had repeated exposure to the most critical skills, many examples of the skills in action, and many opportunities to apply these skills on the job.

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Watch a preview of the Positive and Productive Language Course Online

Ready to Order. Please note: All orders for the Phone Skills Trainer modules must be placed on the Frontline Learning website. When you place your order on the.Frontline Learning website, you can receive the 10% discount by using the promo code: OFFICESKILLS10.

Request a free preview of the entire Phone Skills Trainer core library of 6 module