$42.50 per Online Assessment
(Also available in Audio CD Format)
The Customer Service SKillMap™ assessment and development guide helps service professionals pinpoint the specific skills, habits and attitudes they should focus on for improved performance. It includes an assessment of customer service skills in 12 categories (see example below) providing a graphical representation of each individual's unique strengths and growth opportunities.
Individual Assessment and Self-Paced Learning
Individual CSR's can complete the online assessment in less than 20 minutes, then be linked directly to training and development resources based upon their assessment results. A downloadable Development Guidebook helps to focus and structure their learning.
Organizational Assessment and Targeted Training
When a group of CSR's completes the online assessment, a "Manager Dashboard" is available with robust reporting capability to run aggregate group reports by geography, division, business unit, work group, etc. These aggregate reports provide objective analysis of a group's service strengths and development needs. Based on the group results a broad range of training tools are available for targeted skill development:
Facilitator Guide (for onsite workshops delivered by your trainers)
For questions about the Customer Service Training courses contact firstname.lastname@example.org