E-learning program focused on helping customer service representatives gain the knowledge of procedures and policies required to be effective in their service roles. They are given specific "homework" assignments to enhance their procedural knowledge. The program is structured as a series of lessons, each designed to build upon previous lessons and reinforce key skills.
Each lesson is 15-25 minutes in length and presents many "how to" examples of each skill. The pace is fast enough to keep the learner engaged, and the content is practical, so at the end of each daily lesson new practices have been introduced that can be applied on the job immediately.The daily lessons also reinforce skills introduced during previous lessons, so by the time an individual has completed the entire course module, he or she has had repeated exposure to the most critical skills, many examples of the skills in action, and many opportunities to apply these skills on the job.
Individuals have access to this program through Frontline Learning's online training system for a full year, giving them ample opportunity to complete the lessons and review as often as they need to.
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