E-learning program focused on the skills needed to present solutions and product/service recommendations to a customer. This program is appropriate for customer service representatives who also have sales responsibility, making product/service recommendations to prospective customers and gaining their purchase commitment. The program is structured as a series of 5 lessons, each designed to build upon previous lessons and reinforce key skills.
Each lesson is 15-25 minutes in length and presents many "how to" examples of each skill. The pace is fast enough to keep the learner engaged, and the content is practical, so at the end of each daily lesson new practices have been introduced that can be applied on the job immediately.The daily lessons also reinforce skills introduced during previous lessons, so by the time an individual has completed the entire course module, he or she has had repeated exposure to the most critical skills, many examples of the skills in action, and many opportunities to apply these skills on the job.
Individuals have access to this program through Frontline Learning's online training system for a full year, giving them ample opportunity to complete the lessons and review as often as they need to.
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