E-learning module focused on the skills and demeanor necessary to quickly establish a positive affinity with new customers and to enhance that rapport through every additional interaction with them. Individuals have access to this program through Frontline Learning's online training system for a full year, giving them ample opportunity to complete the lessons and review as often as they need to.
This module is divided into 5 daily lessons. The structure of this course helps you avoid many of the most common training errors for telephone customer service representatives
Each lesson is 15-25 minutes in length and presents many "how to" examples of each skill. The pace is fast enough to keep the learner engaged, and the content is practical, so at the end of each daily lesson new practices have been introduced that can be applied on the job immediately.
The daily lessons also reinforce skills introduced during previous lessons, so by the time an individual has completed the entire module, he or she has had repeated exposure to the most critical skills, many examples of the skills in action, and many opportunities to apply these skills on the job.
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