Upon completion of a course of study in Office Skills, students
should be able to:
Know Basic Windows Skills
- Operate a computer and gain Keyboarding Skills
- Turn on and off the computer properly and run a computer
the keyboard and mouse
of the Windows desktop
the the mouse; move and resize windows
files, work with files, customize window
parts of the computer.
- Understand Alphabetizing/Filing
mastery of the keyboard.
- This comprehensive course focuses on learning the QWERTY keyboard thoroughly to prepare you for more advanced skill building techniques. Once you master the basic skills, you’ll become faster and more confident at typing. View Syllabus.
Use MS Office Applications
- Word Processing Level 1: This course covers beginning-level skills, and is ideal for the newer computer user who wants to become well versed in Word. Topics introduced include the Ribbon interface, working with text, printing, using proofreading tools, creating bulleted and numbered lists, tables, and more. View Syllabus.
- Creating presentations using PowerPoint. Topics introduced include beginning-level skills, and is ideal for the newer computer user who wants to become well versed in PowerPoint. Topics introduced include the Ribbon interface, document themes, bulleted lists, outlines, formatting text, printing presentations, transitions, clip art and graphics, charts, slide show delivery, and more. View Syllabus.
- Beginning Spreadsheets using Microsoft Excel. Topics introduced include beginning-level skills, and is ideal for the newer computer user who wants to become well versed in Excel. Topics introduced include the Ribbon interface; entering and editing data; selecting cells and ranges; printing worksheets; creating formulas and functions; formatting cell contents; inserting and deleting columns, rows, and cells; charts; and more. View Syllabus.
- Gain Knowledge in Databases using Microsoft Access. Topics introduced include beginning-level skills, and is ideal for the newer computer user who wants to become well versed in Access. Topics introduced include the Ribbon interface, creating tables in Datasheet view, previewing and printing data, designing databases, creating database objects, formatting tables, lookup fields, field properties, queries, and more. View Syllabus.
Know Essential Telephone Etiquette
- Learn how to answer the telephone professionally and enthusiastically. Topics include how to transfer calls effectively, how to appropriately use the customer's name during the call and how to take messages professionally and accurately. You'll also learn how to make outbound calls in a courteous and professional manner, the best way to place a customer on hold, the best way to transfer the caller to another person, how to deal with multiple callers and how to end the call in a positive manner. View Syllabus.
Job opportunities in the Office and Administration Support occupations are expected to increase by 466,500 new jobs between 2014 and 2024. According to the department of labor statistics, this is slower than the average for all occupations as technology is expected to substitute or supplant some functions that workers in office and administrative support occupations do. However, overall job opportunities should remain good because of the need to replace workers who leave the occupation for a variety of reasons including changing careers, returning to school or retiring.
There are thirteen different occupations in the Office and Administration Cluster of careers all requiring slightly different levels of office skills and some of these professions are in more demand than others. If you’re thinking of starting a new career in the area of Office and Administration in 2017, you may wish to explore the occupations that are currently in the most demand here.
The median annual wage for office and administrative support occupations was $33,200 in May 2015. This will vary according to geographic location.